Stabroek Online Marketplace Privacy Notice

Last updated: April 7th, 2022. 

This Privacy Notice describes how Stabroek Marketplace and its affiliates (collectively "Stabroek") collect and process your personal information through Stabroek websites and services that reference this Privacy Notice (together “Stabroek Services”). By using Stabroek Services, you are consenting to the practices described in this Privacy Notice.

Personal Information

We collect your personal information in order to provide and continually improve our products and services.

Here are the types of personal information we collect:

• Information You Give Us: We receive and store any information you provide in relation to Stabroek Services. You can choose not to provide certain information, but then you might not be able to take advantage of many of our Services.

• Automatic Information: We automatically collect and store certain types of information about your use of Stabroek Services, including information about your interaction with content and services available through Stabroek Services. Like many websites, we use "cookies" and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Stabroek Services and other content served by or on behalf of Stabroek on other websites.

• Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily. 

We use your personal information collected to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.

Provide, troubleshoot, and improve Stabroek Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of Stabroek Services.

Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Stabroek Services.

Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes.

Communicate with you. We use your personal information to communicate with you in relation to Stabroek Services via different channels (e.g., by phone, email, chat).

Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads. 

Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Stabroek, and others. We may also use scoring methods to assess and manage credit risks.

What About Cookies And Other Identifiers?

To enable our systems to recognize your browser or device and to provide and improve Stabroek Services, we use cookies and other identifiers. For more information about cookies and how we use them, please read our Cookies Notice.

Sharing Of Personal Information?

Information about our customers is an important part of our business, and we are not in the business of selling our customers' personal information to others. We share customers' personal information only as described below and with Stabroek subsidiaries that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

• Transactions involving Third Parties: We make available to your services, products, applications, or skills provided by third parties for use on or through Stabroek Services. For example, you can order products from third parties through Stabroek Marketplace. We also offer services or sell product lines jointly with third-party businesses. 

• Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing search results and links (including paid listings and links), processing payments and transmitting content. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.

• Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Stabroek Marketplace or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

• Protection of Stabroek and Others: We release accounts and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of Stabroek, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

Securing Your Information

We design our systems with your security and privacy in mind.

• We work to protect the security of your personal information during transmission by using encryption protocols and software.

• We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.

• We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information. Our security procedures mean that we may ask to verify your identity before we disclose personal information to you.

• Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs. 

• It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. We recommend using a unique password for your Stabroek account that is not used for other online accounts. Be sure to sign off when finished using a shared computer. 

Advertising?

• Third-Party Advertisers and Links to Other Websites: Stabroek Services may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services.

Customer Choice

If you have any questions as to how we collect and use your personal information, please contact our Customer Service. Many of our Stabroek Services also include settings that provide you with options as to how your information is being used.

• As described above, you can choose not to provide certain information, but then you might not be able to take advantage of many of the Stabroek Services.

• If you do not want to receive email or other communications from us, please adjust your Customer Preferences. 

• The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies or other identifiers, how to have the browser notify you when you receive a new cookie, or how to block cookies altogether. Because cookies and identifiers allow you to take advantage of some essential features of Stabroek Services, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Services that require you to Sign in. For more information about cookies and other identifiers, see our Cookies Notice.

• If you want to browse our websites without linking the browsing history to your account, you may do so by logging out of your account and blocking cookies on your browser.

• You can manage the recommendations you receive in our store, remove recommendations you don’t want to see 

• You will also be able to opt out of certain other types of data usage by updating your settings on the applicable Stabroek website.

• If you are a seller, you can add or update certain information in Seller Dashboard, update your account information by accessing your System Settings, and adjust your email 

In addition, to the extent required by applicable law, you may have the right to request access to or delete your personal information. If you wish to do any of these things, please contact Customer Service. Depending on your data choices, certain services may be limited or unavailable.

Use Of Stabroek Services By Minors?

Stabroek does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use Stabroek Services only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 13 without the consent of the child's parent or guardian. 

Terms Of Use, Notices, And Revisions

If you choose to use Stabroek Services, your use and any dispute over privacy is subject to this Notice and our Terms and Conditions, including limitations on damages, resolution of disputes, and application of the law. If you have any concern about privacy at Stabroek, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Information Collected

You provide information to us when you:

• Search or shop for products or services in our stores;

• Add or remove an item from your cart, or place an order through or use Stabroek;

• Download, stream, view, or use content on a device or through a service or application on a device;

• Provide information in Your Account (and you might have more than one if you have used more than one email address or mobile number when shopping with us) or Your Profile

• Upload your contacts;

• Configure your settings on, provide data access permissions for, or interact with a Stabroek service;

• Provide information in your Seller Account, or any other account we make available that allows you to develop or offer software, goods, or services to Stabroek customers;

• Offer your products or services on or through Stabroek Services;

• Communicate with us by phone, email, or otherwise;

• Complete a questionnaire, a support ticket, or a promotion entry form;

• Compile Playlists, Wish Lists or other gift registries;

• Provide and rate Reviews;

As a result of those actions, you might supply us with such information as:

• Identifying information such as your name, address, and phone numbers;

• payment information;

• Your age;

• Your location information;

• Your IP address;

• People, addresses and phone numbers listed in your Addresses;

• Email addresses of your friends and other people;

• Content of reviews and emails to us;

• Personal description and photograph in Your Profile;

• Images and videos collected or stored in connection with Stabroek Services;

• information and documents regarding identity, including driver's license numbers;

• Corporate and financial information;

• Credit history information; and

Automatic Information

Examples of the information we collect and analyze include:

• Your internet protocol (IP) address used to connect your computer to the internet;

• Login, email address, and password;

• The location of your device or computer;

• Device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;

• Stabroek Services metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences);

• Version and time zone settings;

• Purchase and content use history, which we sometimes aggregate with similar information from other customers to create features like Top Sellers;

• The full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs);

• Phone numbers used to call our customer service number  and Images or videos when you shop in our stores, or stores using Stabroek Services.

We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

Information from Other Sources

Examples of information we receive from other sources include:

• Updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily;

• Account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services;

• Information about your interactions with products and services offered by our subsidiaries;

• Search results and links, including paid listings (such as Sponsored Links);

• Credit history information from credit bureaus, which we use to help prevent and detect fraud.

Information You Can Access

Examples of information you can access through Stabroek Services include:

• status of recent orders (including subscriptions);

• Your complete order history;

• Personally identifiable information (including name, email, password, and address book);

• Payment settings (including payment card information) email notification settings (including Product Availability Alerts, Delivers and newsletters);

• Recommendations and the products you recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations);

• shopping lists and gift registries, including Wish Lists 

• Your content, services, and related settings, and communications 

• Content that you recently viewed;

Your Profile (including your product Reviews, Recommendations, Reminders and personal profile);

If you are a seller, you can access your account and other information, and adjust your communications preferences, by updating your account in Seller System Setting.

If you are an author, you can access your account and other information, and update your accounts, as applicable.